You have a service that helps people. You’re an expert in this particular area and you know that you can bring solutions that have amazing impact. Only problem is, the people you’re trying to help are often challening to work with. Sound familiar?

You probably had no idea that such a huge part of your skill set was going to involve emotional intelligence. Yet time and time again, I observe that what makes or breaks your business success is your ability to skillfully work with your client’s emotions – before, during, and after the “work” is … READ MORE